All posts in February 2018

How To Improve Service Quality At Your Business

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Improving upon the service quality requires a lot of understanding on part of the customer service managers and the services staff to be successful at any business. An organization who can not understand or keep up with customers expectations can not flourish for long. Also it must be noted that not a single customer should be left out who can be valuable to your business, for ultimately it is the word of mouth reputation which works your way towards a growing and healthy business.

In todays organizations, often a customer service software is installed in order to maintain customer database and to take care of the existing customers. IBM is one such hot example of good service delivery organization where the Netcool software provided by them lends quality service management and customer experience management. This kind of software enabled management help the service providers to lower the operations costs and enhance the service quality. The employees at IBM are privileged to have the service management capabilities like real-time service status management, service performance management or customer experience management.

Apart from having a software to improve the service quality, there are other strategies which should be studied and implemented.

Always ask the customers for feedback: Whenever the customers come to you, ask them about your products, whether they purchase or do not purchase your products. If they have used your products previously and are satisfied, you have an extra edge to win over your customer. You can get the feedback forms filled by them and also ask them to give their suggestions

Maintain a record of complaints and act upon them: Maintaining a record is one thing but acting upon them is very vital to get more business from them. Study each complaint carefully, talk to each customer and take adequate actions.

Discuss the ways of service improvement: The employees of any organization should actively discuss the problems accrued by any customers. Regular meetings should be conducted in order to address every particular problem. If changes to be brought about has to be effected at the top level management, the necessary elements of meeting should be conveyed to them. Occasionally, role play should be taken up by employees in orde to understand the potential problem of the customers.

Reward your service staff: The service employees who work towards building a good relationship with the customers and also fetch business from them must be rewarded. If your employees are happy, indirectly your customers will also be happy. Also these employees must be motivated to perform on a regular basis.

Hire people who are interested in services industry: Many times, you hire people who do not have a knack to excel in the services sector. Those who have an experience in this line but no liking for services, will ultimately fail to deliver performance. So, its better to know and understand people during the time of interview.

Take heed of the above tenets of service and adopt them as your long-term or short-term goals. Do maintain a good rapport with your customers but do not stoop too much to their demands. Also, let your customers know clearly about the service practices so that they do not take undue advantage.

Advantages Of Business Presentation Folders

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There are many advantages of business presentation folders. One of the biggest is organization. Obviously, if you plan to present your company to potential clients, it’s important to stay organized. The other big thing is that you need to recognize that your presentation folders keep circulating after they leave your hands.

Your presentation folders are going to be spending more time than you might think in the hands of your clients. Not only can a great folder put your presentation at the front of the list, but it can invite reuse.

All offices need presentation folders, you see. So, your clients may decide that, rather than throw your folder out or toss it in some sort of dead folder file, they’ll actually re-purpose it to suit their own needs around the office. You may never know it, but you folder could circulate around their offices for days, weeks or even months after you’re gone, continuing the advertising campaign for you.

Those are some very good reasons to make sure that you put your best foot forward by creating the ultimate presentation folders. On top of those reasons, though, a customized folder can also show your creative side. Anyone can put paperwork in a folder. It takes time, care and imagination to make the folder part of the pitch, though. Companies are apt to recognize that extra effort.

Digital printing has made it easier than ever to make that extra effort. In fact, you can even design your own folders right on your computer. All it takes is a little time and templates, which you can download from your print company’s website.

The age of digital printing also means that you no longer have to buy folders in bulk. You can order them in any amount, including single folders. That saves money and also helps to save the environment.

Speaking of saving the environment, another great thing is that you can order folders that are made out of recycled materials. Not only will that give you a good feeling that you’re doing your part to save the environment, but it will also impress many of your clients.

In fact, you might influence your clients to recycle your folders themselves around their offices. After all, extra file folders always come in handy. That means that your company logo and mission statement could be seen a lot more often and by a lot more people than you expect.

So, regardless of what sort of presentation you’re creating, be sure to create the right folder for it. Whether you use gussets, bright colors or special business card holders, it can really make your presentation pop. In fact, for a little added flair, you can even customize the size and shape of your presentation folders. The choices are entirely up to you and the possibilities are only limited by your imagination.

The Benefits Of Leasing A Printer For Your Business Instead Of Buying One

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While increasing amounts of work are being done on computers and via email, the idea of the ‘paperless office’ has still not come to pass. All businesses need a printer as an essential part of their IT infrastructure, but a surprising number of businesses have not yet realised the benefits that leasing a printer can bring. Indeed, many small and medium enterprises are not even aware that leasing a printer is an option. So, what are the benefits of leasing a printer for businesses?

1) Reduced Capital Expenditure

The purchase of a new printer outright requires the spending of a significant sum of money – money that has to come from somewhere. It is either liquid cash that is no longer available for running costs or other purchases or requires a line of credit that could better be used for other requirements. Both of these options could be better used in other aspects of the business.

2) Enhanced Budget

A leasing option is in essence a one stop shop for a business’s printing needs. The business simply pays an agreed monthly fee for its printing infrastructure needs, allowing the cost to be spread out across the budget, with maintenance and replacement fees included in the price. This has important connotations for the next benefit.

3) No Surprise Expenditure

When a business owns its own printer it is responsible for repairing or replacing the printer should it wear out or malfunction. With a leasing option, these costs are covered in the price of the lease. A leasing option avoids a budget crunch when a printer needs to be replaced and removes the need to keep money in an emergency fund for printer expenses.

4) No Maintenance Worries

Money is not the only consideration – the time of a business and its employees is also valuable. Rather than having to organise printer replacement, maintenance or repairs themselves, a business with a leased printer can leave these activities to the leasing company, freeing up employee time for the core aspects of the business.

5) Avoidance of Obsolescence

Capital expenditure on a printer is basically a money-sink. IT infrastructure is constantly developing and hence a printer depreciates at a rapid pace. These factors reduce the benefit of having such an ‘asset’ on the company’s balance sheet.

6) Easy Upgrading

Should a business’s printing requirements change then those that own their own printers will need to write off their old hardware and make a new purchase. With a leasing option the business avoids such costly capital expenditure as they can simply renegotiate their lease with the supplying company. This is equally valuable in the case where printing requirements decrease, allowing the business to decrease the cost of their monthly lease without needing to purchase a whole new printer. This benefit is particularly advantageous to new or rapidly-growing businesses who may have quickly-changing requirements.

7) Removal of Disposal Worries

The responsibilities and worries associated with your IT infrastructure do not end when the printer has reached the end of its life. As with all IT hardware, the disposal of printers is covered by a plethora of rules and regulations. With a leasing option, this responsibility and its associated costs is removed from the business.

8) Increased Flexibility

With so many rapid and game-changing developments in printing technology and business practices occurring on a daily basis businesses need to be able to be flexible in their IT infrastructure. A printer lease increases this flexibility by requiring only a change in the lease rather than the purchase of new hardware by the company.

Here Are Reasons To Start Your On Business

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Starting a business and wanting to be your own boss might have been something that you gave a lot of thought about yet if you are hesitating to take a step forward, you are not alone. Though starting a business yourself is very appealing the thought makes you rigid because you are not sure if it is the right thing to do. You may not how to go about the startup and its planning. If a business is something that you cant stop thinking about then you would be motivated by these reasons that confirm you need to give it a try.

You are the decision maker-

Many people go about following orders without questioning, however some others hate doing this and would love to be in control. Being in control of your destiny helps you move forward. Following others rules is something that you have to do if you work for others. If you are the decision maker you get to make the rules instead of being the one who follows them.

Unlimited income-

Depending on the dedication you gift to your business, your imagination and your skills your income varies. There is no limitation as to how much you can earn. This is not the case then you work for others because there is a limitation on your income. Choosing the right business is the key to securing a sound financial basis.

Making a difference-

Comparing your potential and the difference you are making right now working under somebody will give you a clear idea of what you are capable of. As a business owner you would be able to help many people and make a difference in their lives by giving them an opportunity to work for you. If you are successful in your business then you can even go ahead and help the needy by contributing to charities and foundations.

Security

A business can provide you with more job security in comparison to working under an individual. In earlier times people used to work for a company and then retire with pension benefits, however this is not how it works in the modern age. There is a lot of uncertainty when it comes to keeping a job. You may be employed today and be totally jobless next week. There is definitely a level of uncertainty by being a businessperson however you can always change businesses depending on the market conditions and fluctuation.

Enjoy what you do-

Not many people working under others would be enjoying that job they perform. At the end of it you would be disappointed when looking back in life and would regret not doing something that you liked better. You would be happier taking a chance doing something that you like to do.

It would be absolutely rewarding if you could start and run your business successfully. You would get a lot of job offers but if that is not what you want then go do what you wish. An atomy marketing plan is sure to guide you in the right path.

A Good Business Dissertation Is Written To Target A Particular Audience

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Students, who wish to do business management, have to submit a business dissertation. It is a lengthy document which consists of many sections and written on specific topics which relate to various facets of business management. The subject areas can involve marketing, management, and organizational behavior, HRM, Finance, production and many more. The dissertation can address any of these subjects provided it is informative and is relevant. Depending upon the subject area chosen for the business dissertation, it should be written in a manner which is suitable to the audience it is targeted for. For example, if the dissertation topic is about technology in the production floor, it is then targeted for a dissertation committee which has technical experts as well as academics from production management back ground. Therefore the language and format of the dissertation will incorporate technical aspects and include technical data etc, than that of dissertations written for other fields as HRM or business ethics.

A business dissertation has many sections which need to be written clearly and concisely. These sections include introduction, literature review, methodology, and discussions. The formatting should adhere to the requirements set by the dissertation committee. The common type of formatting for business research is the Harvard system and there are plenty of resources on line which gives detailed guidelines on how to follow this system. Students should acquire a thorough knowledge of the formatting requirements prior to embarking on the dissertation writing process.

The first step in writing a business dissertation is to select an appropriate and novel topic. Before conducting the actual research study, the students should submit their dissertation proposal to the Dissertation Committee for approval. A proposal for the dissertation must outline the intended study and the proposed dissertation questions or hypothesis being explored. The significance of the study and the intended contribution of new knowledge should be highlighted in the research proposal rationale. Once the approval for the dissertation has been granted the students can embark on the actual dissertation project. This involves drafting the introduction chapter, the conducting of literature review and writing this chapter and then the designing and writing of the dissertation methodology. Primary research for the dissertation takes up an extensive amount of time and must adhere to proper researching techniques. This is why you need to place extra attention to developing a sound and reliable research design and methodology for your study. A business dissertation may use quantitative research, qualitative research or a mix method. Depending on this choice, the research tools as surveys, questionnaires, observations, focus groups or interviews can be utilized.

Having gathered the data, they need to be properly analyzed. Dissertation data analysis is highly technical and students must apply proper statistical analysis methods or qualitative analysis methods in to evaluating, analyzing and interpreting the data gathered. These analyzed data will then be used to write the discussion chapter. Within the discussion, one must discuss the findings of the study in relation to the dissertation objectives and questions. The discussion should also address the managerial and business implications of the findings.

As apparent, the writing of a business dissertation is not a simple task. It calls for multiple skills and talents as well as expert knowledge of the theoretical framework applicable within which the dissertation study is grounded upon. Dissertations also call for excellent formal writing skills. Students often find it hard to come by all these skills and seek writing assistance from professional dissertation services.

These firms offer students the options of getting a custom dissertation written by a professional dissertation writer that is well qualified in the field of business management. These professional writing assistance services offer ideas, guidance, examples and editing and proof reading services as well for those who wish to fine tune their writing to a high standard.

After all, a lot is riding on the quality of dissertation you will be submitting. After investing money, effort and time in to studying many years in a degree program, the dissertation is the final submission you will make in order complete the requirements. As such, it is wise for students to seek professional assistance, if you encounter problems, especially in technical areas such as methodology design, field research or in data analysis.